"this was the first time i have used them, and i was MORE than pleased. the product was just as described..they promised fast delivery and came through even in the final days of holiday rush. and then on top of all that, it was very well packaged in a lovely jewelers box AND the final great thing was they included a holiday gift bag and tissue...and it wasnt a store bag..this was a little colorful santa gift bag. that just blew me away~talk about customer service!!! to say the least this was a WONDERFUL experience and i rank them #1!!!!" - Mary D.